Customer Testimonials

TestimonialsReviews from our customers

I have been bringing my cats to Chase Farm for many years, and I can thoroughly recommend them. It is usually it is a couple of times during the year that I use Chase Farm and I would not consider any other cattery. The staff are lovely and friendly and they are cat lovers, which is important to me.

When I had the four cats they would have the adjoining runs with the window they could go in and out which was great as they were together but they had room to be apart.

So much better than having to decide which ones to put together. Genius idea.

All the runs are spotless and light and airy and my cats have always come home happy and well fed.

I can not recommend highly enough.

Lynda Cartwright

We have been taking our cats Hettie and Harriet to Chase Farm for at least 12 years. Jim and Cathy have always looked after them superbly. Although they're not too keen to be away from home at first they soon settle down and always look fit and healthy when we collect them. Their pens are clean and dry and have heaters for the cold weather.

They are designed in such a way that all the cats have a good view of all the comings and goings and the garden. Jim and Cathy give the cats their personal attention and often go in the pens to give them a cuddle. We look forward to Jim Cathy and Jamie looking after Hettie and Harriet when we go on holiday in the future.

Ian and Barbara Taylor

I have been using Chase Farm Cat Retreat for the past 13 years for my cats and am consistently delighted with the care that they have received. All the staff are friendly and they get to know the cats individually. Any special needs, such as medication, is catered for with no fuss and both Brulee and Casper always come home relaxed and happy.

The pens are of excellent quality and well designed. I have no qualms taking my cats to stay with them as I know they will be very well cared for and I trust the staff implicitly to deal with any difficulties, of which they always keep me informed. I have no hesitation in recommending the cattery (and Casper recommends them too!).

Jane Southward

A lovely little cattery. I happily leave my cat in the knowledge that shes safe, warm and well looked after. Cathy is always very accommodating & very friendly, with an obvious love for the cats & what she does. My Cookie loves it there so much, they always run & hide when I go to pick them up. slightly upsetting but nice to know that she is really happy in Cathy's care. I would change my holiday dates if I couldn't get her in to Chase Farm as now we have found it, I can't imagine going anywhere else.

Sarah Brown

I can't fault Chase Farm. Both of mine were so obviously well cared for. One of my cats is rather large and there was PLENTY of room for him to wander and explore. I loved the double pen where there was the opportunity for them to greet each other but also have their own space. Worked well for my two. The owner "gets" the attitude and behaviour of cats so I know that my two will not be too much of a challenge for her (regardless of what they may think!). I am just about to book in again and will continue to do so whilst this excellent standard of service is in evidence.

John Stephens

I am so pleased I found Chase Farm Cattery as I could immediatey tell that they have a real love for the cats in the way they care and spoil them rotten. The care they gave to my Charlie being that he is 18 was outstanding and I was able to relax and enjoy my holiday knowing he was being well looked after.

Michelle Aylett
Canary Wharf

Many thanks for looking after my Barney - although I enjoyed my holiday, I did miss him while I was away, but it was good to know that he was safe and being well looked after. I shall definitely be in touch next time we go away

Malcolm Birch

Chase Farm is a wonderful cattery. Not only it is it clean and spacious the surroundings are beautiful – it is situated in a wonderful setting of fields and woodland so the cats have plenty to look at and enjoy. It's a feline paradise! I have been using this cattery regularly for many years (average 3 x year) and it is exceptionally good. The care and cleanliness of the cattery is second to none. It gets 10 out of 10. The Staff provide a wonderful service, giving each cat the personal attention that it needs. I Cannot speak too highly - my cat comes back home well groomed and happy - not clingy and depressed. I am very fussy and have owned cats for 20 years and during this time have never found a better cattery. I live 20 miles away and am happy to travel the distance for peace of mind, if I can't get my cats into Chase Farm then I don't go away!

Louise Barnard

We have an 18 month old cat who we adore and agonised over her first stay in a cattery. Chase Farm looked the most promising, and in her stays since has lived up to it's name and reputation. It is spotlessly clean, great surroundings, and looked after by a loving family who care about each cat uniquely,not just with care, but with love too. It's reassuring to hand your precious pet to people who care about cats and care about you. We would highly recommend.

Paula Davies

We have been entrusting our precious pets, past and present, to Chase Farm Cat Retreat for over 12 years now. We have always been very happy with the care and attention they receive and have recommended them, over the years, to friends and family. It's always difficult to leave animals who are part of the family, but you know you are leaving them in safety and in the next best place to home. An excellent cattery in every way.

Matthew Duke

After a recommendation from a friend we found Chase Farm for our then kitten Eddie. We are always happy to go away with the knowledge that he is in very good hands and as far as he is concerned Chase Farm is his second home. Eddie is 6 years old now and is very happy to see the staff and they all know him well; its is the best cattery that we have ever had dealings with.

Eileen & Graham Parker
Gidea Park

We always bring our cat Flo to Chase Farm. They have been unfainingly friendly and have supported us through a difficult time when we did not have to worry about Flo knowing she was in good hands. You can tell how much they are appreciated by how busy they always are.

Andy Murdoch